Privacy Policy

This Privacy Policy applies to the services provided by our web agency (hereinafter, 'the Agency'), operating in Australia and Colombia. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in Australia, and with Law 1581 of 2012 and Decree 1377 of 2013 in Colombia.

For privacy-related matters, please contact us at: hello@zelvadigital.com

When you complete the contact form on our website, we collect: your full name, email address, company name (optional) and the message you send us.

We do not collect sensitive data such as financial information, health data or identity documents through this website.

We use your data exclusively to: respond to your inquiry or quote request, send you information related to the services you requested and follow up on your project if you decide to engage our services.

We do not use your data for third-party advertising, nor do we sell it to any company.

To operate this website we use the following third-party services that may process your data: Netlify (hosting and form processing, with servers in the USA), WhatsApp/Meta (if you choose to contact us via WhatsApp) and email services to respond to your inquiries.

All these providers have their own privacy policies, which we recommend you review.

As we operate in Australia and Colombia, your data may be processed in either of these countries. For international transfers, we apply the safeguards required by applicable law to ensure an adequate level of protection.

We retain your contact data only for as long as necessary to handle your inquiry or project, and for a maximum of 2 years from the last contact, unless the law requires a different period.

Under Australian law (Privacy Act 1988) and Colombian law (Law 1581 of 2012) you have the right to: access the personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of your data when it is no longer necessary and lodge a complaint with the relevant authority (OAIC in Australia, SIC in Colombia).

To exercise any of these rights, please write to us at: hello@zelvadigital.com

This website may use strictly necessary technical cookies for its operation. We do not use tracking cookies or behavioural advertising. You can configure your browser to reject cookies, although this may affect some website functionality.

We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or improper disclosure. However, no internet transmission is 100% secure.

We may update this Privacy Policy from time to time. The 'Last updated' date indicates when the most recent change was made. We recommend reviewing it periodically.